Privacy Policy

Effective date: 2026-10-27

Sparkle Home Cleaning (“we”, “us”, “our”) is a Pune-based home and office cleaning company providing deep cleaning, kitchen and bathroom sanitising, sofa and carpet shampooing, and move-in/move-out cleaning for families and small businesses across Pune. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights.

What Information We Collect

• Contact information: name, email address, phone number, and postal address collected when you request a quote, book a service, or communicate with us.
• Service details: information about the property, service type, preferred dates/times, and any service notes you provide.
• Payment information: transactional details such as billing name and payment confirmations. We do not store full credit card numbers; payment processing is handled by third-party processors.
• Communications: records of emails, messages, and phone calls you send to us and our responses.
• Device and usage data: IP address, browser type, device identifiers, and pages visited on our website collected through server logs and cookies.

How We Use Your Information

• To deliver services and manage bookings, appointments, and payments.
• To communicate service details, confirmations, reminders, and follow-ups.
• To process payments and prevent fraud with the help of payment processors and internal controls.
• To improve our website and services, analyze usage, and personalize your experience.
• To comply with legal obligations, resolve disputes, and enforce our terms of service.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember your preferences, and analyze site usage. You can control cookies through your browser settings; disabling certain cookies may affect site functionality. Third-party services we use (analytics, payment processors) may set their own cookies and have their own policies.

Data Sharing and Disclosure

• Service providers: we share necessary data with third-party service providers (payment processors, scheduling tools, cleaning subcontractors) who perform services on our behalf and are obligated to protect your information.
• Legal requirements: we may disclose information to comply with laws, respond to legal requests, or protect our rights, property, or safety.
• Business transfers: if we reorganize or sell all or part of our business, personal data may be transferred as part of that transaction under confidentiality agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security but review and update our safeguards regularly.

User Rights

• Access: you may request access to the personal information we hold about you.
• Correction: you may request correction of inaccurate or incomplete information.
• Deletion: you may request deletion of your personal information where permitted by law.
• Objection and restriction: you may object to or request restriction of certain processing activities.

To exercise these rights, contact us using the details below. We may ask for verification before fulfilling requests and will respond in accordance with applicable law.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Sparkle Home Cleaning
Email: qa-builder@neweb.ai

We may update this policy from time to time. Material changes will be posted on our website with an updated effective date.